Privacy Policy

Introduction

AgencyCoLab.AI Inc ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us through our website and services (the "Website"). This Privacy Notice applies to information we collect and use about you when you access the AgencyCoLab website located at https://www.AgencyCoLab.ai/ (“Website”) and/or its related online software as a service (collectively, the “Services”).

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PLEASE READ THIS PRIVACY NOTICE CAREFULLY TO UNDERSTAND HOW WE HANDLE YOUR INFORMATION. IF YOU DO NOT AGREE TO THIS PRIVACY NOTICE, PLEASE DO NOT ACCESS THE AgencyCoLab WEBSITE, ENGAGE US FOR OUR SERVICES, OR OTHERWISE USE OUR SERVICES.

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For purposes of this Privacy Notice, personal information means information relating directly or indirectly to an identifiable individual, except as may be set forth in applicable law.

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1. Information We Collect

We collect information about you as set forth below and through the means discussed below. Please note that we need certain types of information so that you can access our Website or so we can provide the Services you request. If you do not provide us with the required information, or ask us to delete it, you may no longer be able to access the Website or use our Services.

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While parts of the Services may not require you to provide any information that can directly identify you by name (such as simply browsing the Website), the specific types of information we collect will depend upon the Services you request or otherwise use and the information you choose to provide. The types of data we may collect include:

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• Contact information such as first and last name and email address
• Transaction information such as information about purchases or other transactions with us and information about your interactions with us
• Data collected automatically from use of the Services such as IP address, browser types, location, browser language, operating system, referring and exit pages and URLs, error logs, and other similar information
• Feedback or correspondence, such as information you provide when you contact us with questions, feedback, or otherwise correspond with us online
• Marketing information, such as your preferences for receiving communications about our activities, events, and publications, and details about how you engage with our communications
• Other information you choose to directly provide to us in connection with our delivery of the Services, such as the names and contact details of your employees, current and former addresses, banking and payment information, and tax-related information.

When you use the Services, we automatically collect and analyze information via temporary cookies and other similar technologies. For detailed information about the cookies we use and our cookie-related practices, please refer to our Cookie Notice . We may refer to data collected in this manner as “Usage Data.”

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We may receive personal information about you from third-party sources such as marketing partners, social media and other cloud-based platforms, identity providers, publicly-available sources, business partners, and data providers.

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You are responsible for the personal information you provide or make available to us in connection with your use of the Services or our recruiting activities. All personal information you provide in connection with our recruiting activities must be truthful, accurate and not misleading in any way. You may not provide information that is obscene, defamatory, infringing, malicious, or that violates any law. If you provide personal information of a third party you are responsible for providing any notices and obtaining any consents necessary for us to collect and use such personal information as described in this Privacy Notice.

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2. How We Use Your Information

We, or our service providers, may use your information for various purposes depending on the types of information we have collected from you, in order to:

• Develop, provide, deliver, and improve the Services. For example, your information is hosted and processed by our Services in order to create an account for you and to create and display outputs based on information you or your employer provide. We may use such information (including Usage Data) you provide in identifiable or in aggregated or deidentified form to refine and improve the Services such as to add new features, improve the user experience. We may also use your information to communicate with you about your use of the Website or Services such as to confirm your identity.
• Respond to your request for information and provide you with more effective and efficient customer service and technical support. For example, we use your information to respond to your requests for information about our Services and, if you are a current customer or employee of a customer and submit a request for technical support, to identify you as associated with a current customer and provide more accurate and personalized technical support.
• Market, promote, and conduct advertising for the Services. For example, we use your information to send you marketing communications via email or other contact methods where you have provided consent (as required by applicable law).
• Operate, maintain, secure, and improve current and future Websites. For example, our Websites may collect your information through forms that you submit and may collect information (including Usage Data) automatically, as described above and in our Cookie Policy, about your use of the Website and Services to inform us about Website and Services performance and areas of improvement.
• Establish, exercise, or defend our legal rights. We may process your personal information in connection with establishing, exercising, or defending our legal rights where it is necessary for our legitimate interests or the legitimate interests of others or for fraud prevention. For example, we may process information you provide to identify any fraudulent, harmful, unauthorized, unethical or illegal activity such as use of another individual’s identity and we may use your information as necessary to defend ourselves in litigation or enforce our rights or agreements with others.
• Conduct recruiting and hiring activities for opportunities with AgencyCoLab. If you apply to work with or for AgencyCoLab, we will review the information you submit to determine if your qualifications and experience match any available opportunities at AgencyCoLab, to conduct verify the information you provide, communicate with you regarding any opportunities, improve our recruiting processes, process your onboarding if hired, and comply with applicable labor and employment laws.
• Other legitimate purposes as required or permitted by applicable law. We may process your information for other purposes consistent with those in this Privacy Notice and as may be permitted or required by applicable law.

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3. Lawful Basis for Processing

Where required by applicable data protection laws (such as the EU’s General Data Protection Regulation, “GDPR”), we rely on specific legal grounds to process your personal data. These may include:

• Consent: Where you have given consent to process your personal data for one or more specific purposes (e.g., receiving marketing emails).
• Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering a contract.
• Legal Obligation: Where we need to comply with a legal or regulatory obligation.
• Legitimate Interests: Where processing is necessary for our legitimate business interests, except where such interests are overridden by your interests or fundamental rights and freedoms.

If you have any questions about the lawful basis on which we collect and use your personal data, please contact us at info@agencycolab.ai.

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4. Ownership of Information

The information you input, and the information generated and output for you, is yours. It is segregated from information belonging to others and only identifiable by cryptographically-secure keys generated programmatically and linked to your account credentials whenever data is input and output is generated. Without your account credentials, your information is not practically accessible.

The AI software running within Agency Colab is, pursuant, unable to access your information without you first authenticating and explicitly giving it access. This means that the large language models (LLM) we employ can not be trained on your inputs or otherwise learn from your usage except as may benefit you and your account exclusively, as instructed by you.

5. Data Retention

We store personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to keep personal data, we consider factors such as:

• The nature of our relationship with you and the services we provide.
• Our legal or regulatory obligations and risk management guidelines.
• Statutes of limitation under applicable laws.

Once the retention period expires or the data is no longer needed, we will delete in a secure manner.

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6. How We Share and Disclose Your Information

AgencyCoLab may share your information in the following ways:

• AgencyCoLab Customers: Depending on your role and your relationship with our customer, we may share your information with our customer (your current or prospective employer) in order to fulfill the purpose for which you have provided your information and/or for which our customer invited you to use the Service. Please contact the employer to learn whether your information will be shared with the employer, what information may be shared, and what sharing choices you have. You may additionally contact us as set forth below.
• Protection of AgencyCoLab and Others: We may disclose the information we collect and maintain about you if required to do so by law or in a good faith belief that such access, retention or disclosure is reasonably necessary to: (a) comply with legal process (e.g., a subpoena or court order); (b) enforce this Privacy Notice, or other contracts with you, including investigation of potential violations thereof; (c) respond to claims that any content violates the rights of third parties such as rights of privacy or intellectual property rights; (d) respond to your requests for customer service; and/or (e) protect the rights, property or personal safety of AgencyCoLab, its agents and affiliates, its users and/or the public. This includes exchanging information with other companies and organizations for fraud protection, spam/malware prevention, and similar purposes.
• Business Transfers: As we continue to develop our business, we may buy, merge, or partner with other companies. In such transactions (including in contemplation of such transactions), user information may be among the transferred assets. If a portion or all of our assets are sold or transferred to a third-party, customer information (including information processed in accordance with this Privacy Notice) may be one of the transferred business assets. If such transfer is subject to additional mandatory restrictions under applicable laws, we will comply with such restrictions.
• Aggregate/Deidentified Information: From time to time, we may share aggregate/deidentified information about use of the Services, such as by publishing a report on usage trends. The sharing of such data is unrestricted.
• Intracompany: We may share your information with our affiliates and subsidiaries to operate our business, for example, if we establish a presence in a country outside of  Canada, we may share your information with our subsidiaries and affiliates in such other countries.

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7. Retention of Your Information

We keep your information for no longer than necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collected and used it, requirements of applicable laws, the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure of the information, the resolution of any pending or threatened disputes, and enforcement of our agreements.

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When we no longer require the personal information, we will either delete or deidentify it or, if this is not possible, securely store it in accordance with this Privacy Notice and cease use of the personal information until deletion is possible. If we deidentify your personal information (so that it can no longer be associated with you), we may retain this information for longer periods.

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AgencyCoLab takes technical and organizational security measures to protect the information provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. Do not share your password with anyone. 

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Unfortunately, the transmission of information via the internet is not completely secure. Although we use measures to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our Website or through our Services.

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8. Children’s Privacy

The Services are intended for general audiences and not for children under the age of 18. If we become aware that we have inadvertently collected or received personal information from children under the age of 18 without valid parental consent, we will take reasonable steps to delete it as soon as possible. We do not knowingly process data of children under the age of 18 without parental consent.

9. Regional Privacy Rights

The Website and our Services are hosted in and provided from the United States, and your use of our Website and Services is governed by Canadian law. If you are using the Website or Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our systems and facilities, and those of our third-party providers and recipients of information, are located. The data protection and other laws of the United States and other countries might be different than those in your country. By using the Website and Services, you consent to your information being transferred to our systems and facilities, and to the systems and facilities of those third parties with whom we share information as described in this Privacy Notice. 

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9.1 California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) or the California Privacy Rights Act (CPRA). These may include:

• The right to know the categories and specific pieces of personal information we have collected about you.
• The right to request that we delete any of your personal information we collected from you and retained, subject to certain exceptions.
• The right to opt out of the sale or sharing of your personal information, if applicable.
• The right not to receive discriminatory treatment for exercising your privacy rights.

To submit a request or designate an authorized agent to make a request on your behalf, please contact us at info@agencycolab.ai

9.2 EU/EEA & UK Residents

If you are in the European Union (EU), European Economic Area (EEA), or the United Kingdom (UK), you also have the right to:

• Lodge a complaint with a supervisory authority in your country of residence if you believe our processing of your personal data infringes GDPR or UK GDPR.
• Request details of any Data Protection Officer (DPO) or EU/UK Representative, if we are required to appoint one based on the scale and nature of our data processing.
  
  • Any questions, reach out to  info@agencycolab.ai.

9.3 Other Jurisdictions

Local laws may grant you additional rights. We strive to comply with the privacy regulations of the regions where we operate, and encourage you to contact us if you have any questions or requests.

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10. Rights and Choices

Marketing Communications and Sharing

You may instruct us not to use your contact information to contact you by email, postal mail, or phone regarding Services, promotions, surveys and special events that might appeal to your interests by following the instructions located at the bottom of any commercial emails you may receive, or by emailing us at privacy@AgencyCoLab.ai. Please note that, regardless of your request, we may still use and share certain information as permitted by applicable law. For example, you may not opt out of certain operational or transactional emails, such as those reflecting our relationship or transactions with you, or important notifications regarding the Services we are providing to you.

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Cookies and Browser Web Storage

We use cookies and similar tracking technologies to improve user experience, analyze trends, and track user interactions with the Website. Cookies are small data files stored on your device. You can control cookie settings via your browser preferences; however, disabling cookies may affect the functionality of certain features.

1. Types of Cookies We Use
   
   • Strictly Necessary Cookies: Essential for core functionality, such as security and network management.
   • Analytics/Performance Cookies: Help us understand how visitors use our Website (e.g., Google Analytics).
   • Functional Cookies: Allow the Website to remember choices you make (e.g., region, user name).
   • Advertising/Targeting Cookies: Used by third-party advertisers to deliver relevant ads and track ad campaign performance.
2. Managing Cookies
   
   • Most browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies.

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11. Third-Party Websites and Applications

Our Website may provide links to or make available integrations with third-party websites or applications, including those provided by Third-Party Sites.  Such Third-Party Sites are outside our control and not covered by this Privacy Notice. AgencyCoLab is not liable for any information, content, products, services, software, or other materials available on or through Third-Party Sites. The use of a Third-Party Site or any information or other content found on Third-Party Sites is subject to and governed by the terms and conditions of such Third-Party Sites. We encourage you to review the privacy notices posted on such Third-Party Sites.

12. Subprocessors

We may engage the below third-party processors who may process your personal information (“Subprocessors”) in the performance of our platform.

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